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Communication in the Workplace
Communication Analysis Essay and Discussion Assignment
Reference: Chapters 1 – 6
Instructions: 
SELECT a topic from the sample choices. Read and analyze. Using your textbook for support!
FORMAT with the following WRITING GUIDELINES:
· Typed 12 point font, Times New Roman
· Double spaced, page length will vary (approximately 3 pages)
· Stapled upper left-hand corner 
· Information used from our textbook or outside sources should be noted in-text in APA or MLA format along with either a Reference or Works Cited page. 
HINTS:
· If you use a direct quote, place quotation marks and in-text cite. 
· If you summarize someone’s knowledge and use your own words, and in-text cite it.
· If you are in doubt, cite it!!!!! 
· Remember the 80/20 rule: 80% of your essay response should always be your thoughts/words and 20% directly quoted. BUT REMEMBER, JUST BECAUSE YOU PUT IT IN YOUR OWN WORDS DOES NOT MEAN IT IS YOURS. YOU MUST GIVE CREDIT FOR THE IDEA! Cite, cite, cite, cite, cite!
· OWL PURDUE WRITING LAB is a wonderful resource and reminder of these tips and more. Check it out!
· Visit the ECU Writing Center for help with sources, organization and error check. If you are unsure about using sources correctly, seek help! Plagiarism is unacceptable. 
· EVALUATION: 
· Your grade on this assignment will be based on your written and discussion response. Each area is worth 25 points for a total of 100. Each of the 4 areas will be assessed as either Excellent, Competent, Needs Improvement.  
· Area 1:  Adherence to WRITING GUIDELINES
· Area 2:  Style: grammar/punctuation/readability 
· Area 3:  Organization/ Supporting examples and terminology utilized from the textbook for support
· Area 4: Presentation individual summary-group discussion; Active participant/listener- group discussion
· *****************************************************************************
Violence in the workplace has a lot to do with a negative communication climate and poorly managed conflicts. Conflict management and a positive relationship climate can benefit both the employee and client. 
· Locate a current article on conflict management. Summarize the article and your viewpoint of the article. 
· Next, describe experiences you have had or witnessed in a current negative working climate (this could be a workplace or even school) that deals poorly with conflicts. You can change the names to protect the innocent. Make sure to include examples of situations for support. Make sure to utilize our article/textbook terminology to supplement your discussion. 
· Second, explain how this negative working climate could be improved. Locate three websites that could be utilized by the organization for help in dealing with conflict management. Briefly explain what each site offers.

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