Submit your posts to the Case Study Discussion for Module 3. Read the Case Incident 1, “Is It Okay to Cry at Work” on p. 124 of your textbook. Post a response to one of the questions listed at the end of the case study that has not been previously addressed by another group member. This initial posting is due by February 8, 2013 at 11:30 pm CST. Next, respond and build on a posting made by two of your group members. This follow- up postings are due by February 10, 2013at 11:30 pm CST. The rubric for grading this assignment can be viewed in the syllabus and your grade will appear in the ‘Grades’ section of Blackboard. Questions 2.
Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead more problems than it solves? 3. Have you enter worked where emotions were used as part of a management style? Describe the advantages and disadvantages of this approach in your experience. 4. Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate? 1. What factors do you think make some organizations ineffective at managing emotions?
There are many factors that make organizations ineffective with managing emotions in the workplace. Human beings complex thinking is one of the factors that make the organizations hard to manage the emotions. Every person is different and has his/her own emotions (Robbins 2013, p. 160). Each person may not act in the same way in a same situation due to cultural background (Robbins 2013, p. 162). Therefore, organizations face difficulties when they are dealing with their employee’s emotions. This is becoming a problem when the organization is very large and contains many employees from different background.
In addition, sometimes the top managers of the organization cannot control their own emotions as well. On the other hand, organizations are unable to relate to their employees, and their lack of constant contact with their staff can be other factor. By keeping strong connections with workforce, organizations can ensure that emotions and moods are up-beat and energetic. It is important to be in constant contact with employees and make sure they feel comfortable to communicate to their managers anything and everything on their mind.
Some of the organizations have not practiced the suitable business culture. For example, they will yell and shout at the employees when things go wrong just like the second case mentioned. This shows that some of the organizations still do not concern to manage the emotions effectively. This is due to factors such as: the inability to read emotions of employees and managers, An organization needs to make sure they keep strong connections with their workforce to ensure that emotions and moods are up-beat and energetic.
Next, it’s important to remember that bottling up your true inner emotions and keeping them to yourself, will only make things worse. Organizations need to be in constant contact with employees and make sure they feel comfortable telling managers anything and everything on their mind. When I worked at IBM, they would call in each employee individually to the manager’s office every month for a “check-in” appointment. This is where managers would get very friendly with employees so that we would tell them what was going good, what was going bad, and our thoughts on the current tasks at hand.
I learned that the staff would look forward to these monthly meetings and would relay a lot of useful information to the managers during this time. Even though organizations want employees to relay their true emotions, I don’t think crying at work is acceptable. This is an emotion that should be saved for home due to the fact that it could hurt your image and current position at work. When I say crying at work is unacceptable, I don’t mean that employees should bottle up their emotions.
There is a time and place for everything and I believe you should save the crying for home and confront your manager alone in a professional way once your… 1. What factors do you think make some organizations ineffective at managing emotions? Firstly, I think that the complex human thinking is one of the factors that make the organizations hard to manage the emotions. Every person has his or her own emotions. Although in a same situation, they may not act in the same way. Thus, the organizations face difficulties when they are dealing with their employees.
This problem is even becoming worse when the organization is very large and contains many employees from different background. Furthermore, the authority of an organization sometimes finds out they themselves cannot control their own emotions as well. Besides, due to the business culture and etiquette which are still remain poorly in some of the organizations, it becomes a problem for the organizations to manage the emotions effectively. Some of the organizations have not practiced the suitable business culture.
For example, they will yell and shout at the employees when things go wrong just like the second case mentioned. This shows that some of the organizations still do not concern to manage the emotions effectively. Moreover, emotions are automatic physiological responses to the environment. It will be very hard for one to control his or her emotions by hiding their true feelings within their heart. It revealed automatically. Even people that are trying to cover their true emotions can be discovered from their facial expression.
Thus, this is not the fault that the organisations cannot manage the emotions effectively. This is because it is not an easy work to control the emotions of whole organisations. 2. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves? By covering one’s emotions can sometimes ensure a work to be done perfectly. However, people that are always covering their own emotions will always find themselves in a stressful situation and they are very hard to communicate with others.
Consequently, that kind of people can be easily frustrated and lose their confidence in their jobs. Problems such as unsatisfied towards the jobs, depression, low job performance and so on will then arise. At the end, it creates more problems than what it wants to solve at first. Through the strategic use and display of emotions, the employees can express their emotions in a manner way. They have to know the ways to control their emotions even though… http://www. scribd. com/doc/127040062/Case-Study-Discussion-Module-3