a) For each of your chosen organizations describe 5 different stakeholders they have.
List Stakeholder
Tesco Describe
List Stakeholder
Grwp Llandrillo Menai Stakeholder
Customers
Their main interests in the business are reliable quality, value for money, product availability, and customer service. They want to experience the best possible service and products which are good value for money.
Government
Their main interests in the business are that it operates legally, tax receipts and jobs. They want to make sure the business is offering jobs.
Suppliers
Their main interests in the business long term contracts and prompt payments. They want prompt payments from the business.
Community
Their main interests in the business are the environment, local jobs and local impact. They want to make sure that the business does not impact the environment negatively and that they are producing local jobs.
Employees
Their main interests in the business are their salary and wages, job security, job satisfaction and motivation from the business. They want to make sure they are secure within their job, enjoying it and also getting paid the right amount.
Suppliers
Their main interests in the business long term contracts and prompt payments. They want prompt payments from the business.
Managers
Their main interest in the business is their salary, share options, personal job satisfaction and their status. They want to work their way up in the business.
Employees
Their main interests in the business are their salary and wages, job security, job satisfaction and motivation from the business. They want to make sure they are secure within their job, enjoying it and also getting paid the right amount.
Shareholders
Their main interests in the business are profit growth, share price growth and dividends. They want a good return on their investments from the business.
Managers
Their main interest in the business is their salary, share options, personal job satisfaction and their status. They want to work their way up in the business.
b) You need to explain the points of view of different stakeholders seeking to influence the aims and objectives of two contrasting organisations.
Tesco Stakeholder
The company’s aim and or objective this stakeholder has influence on or may attempt to influence What is the point of view of the stakeholder, what would they want and why would they want it? How can they influence the company?
Customers
The customer’s aims are to get the best quality products for minimum prices. The customers want a good quality service and products that are good for money. They want this because they want a satisfying shopping experience and not feel that they have to complain. The customers can influence the company Revenue / repeat business Word of mouth recommendation
Suppliers
The suppliers aim is to sell their produce to a large organisation and a long term contract. The suppliers want a long term contract with Tesco and prompt payments. They want this so Tesco cannot switch suppliers in short notice. The suppliers can influence the businesses pricing, product quality and the availability of the product.
Employees
An employee’s aim to provide good customer service.
The employees want to make sure they are secure within their job, enjoying it and also getting paid the right amount. They want this so they have job satisfaction. The employees can influences the businesses staff turnover and the quality of the service.
Managers
The manager’s aim within the business is to ensure all the customers are fully satisfied and that the employees are working efficiently and providing good customer service. The managers want a good salary, personal job satisfaction and to work their way up in the business. They want this so they have personal job satisfaction. The managers can influence the business by making important decisions and by having detailed information about the business.
Shareholders
The shareholders aim within a business to own as many shares and have good returns. The shareholders want a good return on their investments from the business. They want this so they aren’t left short of money. The shareholders can influence the company as they can elect directors.
Grwp Llandrillo Menai Stakeholder
The company’s aim and or objective this stakeholder has influence on or may attempt to influence What is the point of view of the stakeholder, what would they want and why would they want it? How can they influence the company?
Community
The communities aim is to ensure the company is successful and this could also bring jobs to the local community. The community’s influence within the business.could be that they could make some suggestions to change the structure of the business. The community want to make sure that the business does not impact the environment negatively and that they are producing local jobs. They want this so that the business does not impact the community negatively. The community can influence the business indirectly by local planning and opinion leaders.
Government
The government’s aim is to improve the welfare of the country’s population. The government wants the business to be offering jobs to the local community and to be operating legally. They want this so that the college is boosting the economy now and in the future. The government can influence the company by introducing rules and regulations, subsidies, taxation and planning permission.
Suppliers
The suppliers aim is to sell their produce to a large organisation and a long term contract. The suppliers want a long term contract and prompt payments. They want this because they don’t want the business to switch suppliers with no notice. The suppliers can influence the businesses pricing, product quality and the availability of the product.
Employees
An employee’s aim to provide good customer service.
The employees want to make sure they are secure within their job, enjoying it and also getting paid the right amount. They want this so they have job satisfaction and are happy at work. The employees can influences the businesses staff turnover and the quality of the service.
Managers
The manager’s aim within the business is to ensure all the customers are fully satisfied and that the employees are working efficiently and providing good customer service. The managers want a good salary, personal job satisfaction and to work their way up in the business. They want this so they have personal job satisfaction. The managers can influence the business by making important decisions and by having detailed information about the business.