American Southern Airline 1804 Freeland Street East Warf, WA 97458 November 20, 2012 Mrs. Leticia Tomlinson 1952 Kanako Lane Mount Vernon, WA 98273 Dear Mrs. Tomlinson: At American Southern Airline, we take pride in exceptional customer services. Not only is our staff regularly trained but also highly motivated to ensure comfort and convenience for our customers. Giving such importance to our customers is what differentiates us from other airlines operating in the country.
Over the years, your feedback and our experience has indicated the need for a Standard Operating Procedure (SOP) for our flight teams. This allows our employees and customers to be well aware of our procedures and helps us consistently deliver the promise of superior service to you. At the heart of our SOP is proactive communication, which reflects through guiding our customers step-by-step from ticketing to safe landing at their destination.
Most of customers travelling between Atlanta and Seattle take connecting flights to other destinations, Chicago O’Hare being the most suited switch stop for them. It also gives us an opportunity to clean up the cabins so that that the incoming passengers feel at home. For this reason, we always make an announcement advising the passengers to carry all their belongings with them while departing the aero plane. Despite all the measures to ensure your convenience, it is unfortunate for us for not being able to recover the loss of your prescription glasses.
We assure you that we will continue searching and if we find it, we will have one of our team members deliver it at your doorstep. Taking this opportunity, we would like to tell you how much we value your choice to travel with us. As a token of gratitude, we would like to extend a special travel voucher valid for any destination up to 4,000 miles. We hope that you will continue to enjoy the same luxury we guarantee you every time. If I can be of any help, you may contact me directly at +91-566-8663456. Sincerely, Usama Rafi Manager, Customer Services
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