Required Readings

Hickey, J. V., & Brosnan, C. A. (2017). Evaluation  of health care quality in for DNPs (2nd  ed.). New York, NY: Springer Publishing Company.

Review Chapter 3, “Conceptual Models for Evaluation in Advanced Nursing Practice” (pp. 61-86) (assigned in Week 3)

Sadeghi, S., Barzi, A., Mikhail, O., & Shabot, M. M. (2013). Integrating quality and strategy in health care organizations, Burlington, MA: Jones & Bartlett Publishers.

Review Chapter 8, “Quantifying the Quality Performance Gaps” (pp. 161–177) (assigned in Week 6)

The authors focus on performance measures with particular focus on the relationship between financial and quality performance.

Review Chapter 9, “Closing the Gaps” (pp. 179–194) (assigned in Week 7)

This chapter explains how to utilize data collected during the evaluation stage in order to improve the quality of health care.

Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press.

Retrieved from https://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

This report outlines the Institute of Medicine’s (IOM’s) six aims to improve the quality of health care. Review this information through the lens of evaluation. (Assigned in a previous week.)

 Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard—Measures that drive performance. Harvard Business Review, 70(1), 71–79.

Retrieved from https://cb.hbsp.harvard.edu/cbmp/pl/51234252/51234314/2e0c84fdce3c69ab0253b5cbc9db9988

In this seminal article, the authors introduce the use of a new performance measurement system called the balanced scorecard. The balanced scorecard provides a comprehensive framework for leaders and managers to align strategic objectives with performance measures.

 Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79.

Retrieved from the Walden Library databases.

In this early follow-up article, Kaplan and Norton further explain research on the use and application of the balanced scorecard.

 Balanced Scorecard Institute. (2012). What is the balanced scorecard? Retrieved from http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx 

 Institute for Healthcare Improvement. (2012b). The IHI triple aim. Retrieved from http://www.ihi.org/offerings/Initiatives/TripleAim/Pages/default.aspx

Optional Resources

 Marr, B. (2012). What is a balanced scorecard? Retrieved from http://www.ap-institute.com/Balanced%20Scorecard.html

Please use the below links:

https://www.ap-institute.com/kpi-white-papers/what-is-a-modern-balanced-scorecard
http://www.ihi.org/engage/initiatives/TripleAim/Pages/default.aspx
http://www.balancedscorecard.org/Resources/About-the-Balanced-Scorecard
https://services.hbsp.harvard.edu/services/proxy/content/51234252/51234314/2e0c84fdce3c69ab0253b5cbc9db9988
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