Peer Response

this is for managment class I need a 250word response to this team mate on what he wrote with references and citations. I need this tonight. HERE IS WHAT THEY WROTE PLEASE MAKE SURE YOU REPLY TO THIS RESPONSE AND ASK A QUESTION BACK. THANK YOU.

Emotional labor is simply what it implies it can be defined as the type of emotion expected of while at work. It is the control your ones feelings in order to fulfill the goals and expectations of ones organization. Simply what this means that that either you go to work expressing your positive feelings or go to work and hide and/ or manage your negative feelings. In order for someone to deal with negative emotional, most people will do one of the followings which is:  show emotion they do not really feel, hide emotion they really do feel, or make or create an appropriate emotion for the situation.  There are two emotional labor techniques that a person can use. The first one is called surface acting and what this basically means is that you “fake” or pretend your emotions. With is you use an artificial body language and verbal communication. Examples would be to smile while using a soft tone voice to somewhat show emotions you that you doing really feel. The other emotional labor technique is the deep acting and with this technique you basically control your internal emotions and making them believe that you really are delighted and liking the interactions that you are having with the person or customer (Mind Tools, n.d.)

There are several situations where emotional labor is required for instructors at colleges and universities. One situation could be where a professor is instructing and a student is disturbing the class. Some professors may want to do something inappropriate like yell at the student or kick them out but they must remain professional and ask the student nicely to either be quiet or simply just ignore them. Another situation could be if a student was to ask a question to where a professor just does not know the answer and does not know to respond. Everyone also has their bad days and I am sure professors included to. There may be days where professors are not in the mood to teach or are having some personal issues but they still have to come to work (Brenna, 2006). They still have to come to hide their emotion and pretend that nothing bad has happened, putting a smile and going on with work.

            To answer the question “is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service?”  In my opinion, I think they are both equal. It is hard for the instructors because you have an audience right in your face. With a presence of an audience your emotions are visible for all to see. For the telephone operator working at an emergency service although their emotions are not seen, the sound of their voice is really important. There could be a really nice person that loves their job at the emergency service but if the tone of their voice is not right then it could be really hard for the person on the other line. Therefore I would go with both.


Brennan, K. (2006). The Managed Teacher:  Emotional Labour, education, and technology. Retrieved from

Mind Tools. (n.d.). Emotional Labor. Retrieved from

Fountain Essays
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.


Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.