The IT department at my current work place is not physically around or on the floors for night shift, which is when I work. So there isn’t much interaction with the nurse informatistics, but for their physical absence at night there is a contact line that we the employees can access whenever needed. That nurse informatistics has access to mirror what we are seeing on the actual computer screen so that they are able to help in more productive manner. If there is a new feature on the software there will be a super user which are more than likely nurses who have been trained on the new feature to help and aid in the process when needed. For instance, there is a new feature on the software at my work place that involves an innovative way to waste narcotics via the software. Because it has such a huge impact on the hospital they are having an information sessions at various times to accommodate every shift, which will allow a better understanding of the new feature at hand.