I. Introduction A. Indicate the case name and page number, and give a very brief summary of it. B. Forecast the main points you will be making in the paper. II. Environmental Factors and Ethical Considerations A. What are the primary issues in this case? Why are they significant? B. What are the contextualizing environmental factors in this case? Why are they noteworthy? C. What are the factors affecting ethical choices in this case? Which is most important? D. How can the criteria for ethical decision making be applied in this case? Which of the criteria is most relevant? Why? III.
Planning A. What type of planning and goal setting are depicted in this case? What are the implications of those types of planning and goal setting? B. What type of decision making is evident in this case? What can be inferred from the approach or approaches to decision making used in this case? IV. Organizing C. What characteristics of organizing are exhibited in this case? What are the implications of those characteristics? D. How and to what extent are change and innovation undertaken in this case? What are the consequences of the change and innovation initiatives or lack of initiatives?
E. How and to what extent is the strategic role of human resource management practiced in this case? What are the implications of those practices for maintaining an effective workforce and valuing diversity? V. Leading F. How is the importance of attitudes, personality traits, and emotional intelligence evidenced in this case? What is the significance of attitudes, personality traits, and emotional intelligence in this case? G. What is the nature of leadership exhibited or not exhibited in this case? What can be inferred from the nature of leadership exhibited in this case? H.
How and to what extent is an understanding of motivation demonstrated in this case? What can be learned from this? I. What characteristics of communication are exhibited in this case? What are the implications of those characteristics? J. How and to what extent is teamwork used in this case? What are the implications of the use or lack of use of teamwork in this case? VI. Controlling K. How and to what extent are TQM or other techniques of control exercised in this case? L. What can be learned about the nature and implications of control in this case? VII. Summary and Implications M.
How and to what extent are the basic functions of management (planning, organizing, leading, and controlling) in or out of alignment in this case? What is the significance of the alignment or lack of alignment? N. How and to what extent are the basic functions of management (planning, organizing, leading, and controlling) in concert with the environmental conditions? What is the significance of this? O. How and to what extent are ethics and social responsibility exercised in this case? What are the implications of this? P. What, in the end, are your primary findings in this case? What are the implications of those findings?