Measuring Performance at Intuit: A Value-Added Component in ERM Programs
ABC Organization is looking to improve on their Enterprise Risk Management (ERM) program. A board member saw Intuit’s ERM Performance Measurement Model case study. As with any ERM program, Intuit’s program has continued to evolve since 2009.
Intuit’s ERM program began with the company’s practice of risk management on an ad hoc basis. When a problem occurred, team were formed to address the issue. When it was over, it was back to business as usual. In the late 2000’s, Intuit’s ERM program focused on building a sustainable risk management capability. The program provided leadership with current and emerging risks to help them make strategic decisions. Intuit built the program using a ERM maturity model to get the right foundation. It was realized that executive leadership needed to measure the performance of the program. So key risk indicators (KRIs) were used to understand the potential emerging risks and any trends that may impact current risks. Also, key performance indicators (KPIs) can help in understanding and manage current risks. By identifying these KRIs and KPIs in the, the case study reader should gain an understanding of the importance of and the need to incorporate these indicators.
As risk manager, you are responsible for ensuring your organization minimizes its risks. Your board became aware of this case study and has asked you to create a presentation for the next board meeting where you will present information about this case study and the effects of implementing KPIs and KRIs at Intuit.
Create a PowerPoint® narration report of at least 10 slides based on your findings about this case study along with the message that is delivered based upon
this case (not including the cover page and reference page).
In the presentation, address the following from the Intuit ERM program:
• What represents the key performance indicators of the ERM program?
• What represents the key risk indicators of the ERM program?
• What improvements would you make?
• Does this represent an effective risk management program? If not, what is missing? (Support your response with details from the case study and properly cited references.)
• Would this program work for a publicly traded corporation of similar size?
• How important do you view alignment and accountability among a management team?
Make sure to provide a reference slide that provides APA citations of any sources used in the PowerPoint presentation. This slide does not require narration script.
• At least 10 slides in length, with each slide having a written narration in Standard English explaining the key ideas in each slide.
• The written narrative script in Notes section for each PPT slide.No plagiarism.
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