Question
·
Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?
Answer
· Question 2
3 out of 3 points
Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?
Answer
· Question 3
3 out of 3 points
Management theorist ____ is best known for his role in the Hawthorne Studies.
Answer
· Question 4
3 out of 3 points
A systems view of management allows managers to ____.
Answer
· Question 5
3 out of 3 points
A(n) ____ is a set of interrelated elements or parts that function as a whole.
Answer
· Question 6
0 out of 3 points
At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.
Answer
· Question 7
3 out of 3 points
____ involves managing the daily production of goods and services.
Answer
· Question 8
3 out of 3 points
____ occurs when 1 + 1 = 3.
Answer
· Question 9
3 out of 3 points
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
Answer
· Question 10
3 out of 3 points
Frank and Lillian Gilbreth are important to management because they ____.
Answer
· Question 11
0 out of 3 points
According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.
Answer
· Question 12
3 out of 3 points
Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.”
Answer
· Question 13
3 out of 3 points
According to human relations management ____.
Answer
· Question 14
0 out of 3 points
Which of the following management theorists helped develop human relations management?
Answer
· Question 15
0 out of 3 points
The goal of scientific management is to____.
Answer
· Question 16
3 out of 3 points
The first step managers use to make sense of their changing environments is ____.
Answer
· Question 17
0 out of 3 points
The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
Answer
· Question 18
0 out of 3 points
According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.
Answer
· Question 19
0 out of 3 points
Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
Answer
· Question 20
0 out of 3 points
After an organization’s founders are gone, the organization can use ____ to sustain its organizational culture.
Answer
· Question 21
3 out of 3 points
The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success – five championships – and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?
Answer
· Question 22
0 out of 3 points
____ is a primary source of organizational culture.
Answer
· Question 23
3 out of 3 points
In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.
Answer
· Question 24
3 out of 3 points
In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.
Answer
· Question 25
0 out of 3 points
Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?
Answer
· Question 26
0 out of 3 points
____ is used to refer to a company’s practice of identifying and addressing customer trends and problems after they occur.
Answer
· Question 27
0 out of 3 points
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
Answer
· Question 28
0 out of 3 points
A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?
Answer
· Question 29
0 out of 3 points
Managers can use behavioral addition and behavioral substitution to ____.
Answer
· Question 30
0 out of 3 points
Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business?
Answer