5 Ways Small-Business Owners Can Improve Customer Retention

Your small business runs on customers and your willingness to grow. Now more than ever before, customer experience plays an important part in retaining repeat business. Whether your small business is a retail store or a physician’s office, you need to make sure your customers are getting what they need from your products and services. Here are five tips to make sure your customers keep coming back for more:
1. Employee support.
Who better to sell your product or explain your service than your employees? Make sure all of your employees are well trained and are able to speak to anyone that walks through the door, calls or emails about the benefits your small business offers. Make sure your employees know what information they should share, and when they should ask a manager — or you — to provide the right answer. You must also make sure that you have the right people in customer-facing positions because unhappy employees or shy employees could be bad for business. A customer who has a negative experience with one of your employees can quickly share that with friends and family, and hurt your business’ image.

Save Time On Research and Writing
Hire a Pro to Write You a 100% Plagiarism-Free Paper.
Get My Paper

Related:
2. Question your customers.
The only way to know what your customers need and want is by asking. Surveying customers on products/services you have provided, as well as what they seek to obtain from your business, can help put your business plan and customer service into perspective. The upside is that you can refer them to acquire data on your business. Ask them to fill out a survey based on their needs, and offer a promotion as an incentive. Knowing what they need will enable you to prepare for great customer service.
3. Offer promotions.
As your business grows, you will start to see which products or services are in demand. You will also start to notice who frequents your business on regular basis. Regulars can be the best word of mouth for your business. Offer promotions on products they continuously use to cement the relationship.
Related:
4. Loyalty programs.
Regulars deserve to be treated a little differently than occasional or prospective customers. Build the relationship with your biggest fans, and their confidence in doing business with you, by offering them something that is only available to top customers. They will likely share their status with other people they know and increase interest in your exclusive circle. Increase interest in the program by offering special deals if they refer family or friends.
5. Utilize social media.
A fast and convenient way of staying connected with customers is through social media. Customers can share information about their experiences within seconds — in words, photos and videos. That can be great if they had a good experience, but difficult if it wasn’t positive because you can’t delete negative comments from someone else’s social media feed. See a bad review? Comment back with an apology or a solution that can bring the customer back for a better experience. Some brands will also include the phone number of a senior manager in their replies to a negative response so that they can take the discussion about the incident offline. (When it’s resolved, be sure to append a note to the comment to show the world that you’ve worked out your differences.) See a good review? Send them thanks and offer a perk. Social media through your customer’s word of mouth is valuable organic promotion.
Related:
Applying these five tips can help mold your daily business routines as well as build your brand image. The better customer experience you provide, the larger your business will grow.

Fountain Essays
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.