Question
CHAPTER 2
Only fill in your answers in the provided columns to the right hand side of the page.
Question 1:Indicate if the following statements regarding control are trueor false:
Your Nr: Statement or question: Answers
1.1 Organisations use operational procedures to ensure that they are progressing towards their goals. –
1.2 Controlling procedures help organisations to ensure that their resources are being used productively. –
1.3 The term ‘control’ implies that the behaviour of individuals can be influenced in thecourse of activities and events.
1.4 The aim of control is to keep deviations from expected daily activities and performance levels to a minimum.
1.5 Control is exercised to ensure that all activities at all levels are in accordance with goals. –
1.6 If there is no control, resources could be misapplied and usually quality is lower. –
1.7 Control could increase costs and limit the accumulation of errors.
1.8 Control refers to the activities that management performs to ensure a level of quality thatwill satisfy the worker on the one hand, and the organisation on the other.
1.9 The first step in quality control is the measuring of quality
1.10 The last step of quality control entails rectifying deviations and solving problems.
1.11 Control is the final step in the management process.
1.12 Evaluating deviations is a projection of planned performance.
1.13 The Balanced Scorecard is a popular leading tool that ensures clear standards
1.14 Total quality management (TQM) is the responsibility of the organisation’s strategic planners.
1.15 The main instrument used to control an organisation’s human resources is performance
management.
1.16 The contemporary way of setting budgets is in a top-down fashion.
1.17 Reporting is part of measuring actual performance in the control process.
1.18 Physical resources are tangible assets.
1.19 Ecological resources is one of the key areas of control.
1.20 Once the cycle of the control process is completed, setting standards becomes the next starting point of the next cycle.