Southside HMO
You are the chief executive officer of Southside HMO, which serves 495,000 members throughout the eastern region of the United States. It has come to your attention that several members or patients who participate in your plan have filed a complaint that your HMO plan does not provide quality healthcare delivery. Several patients have been denied healthcare services to see specialists to whom they were referred by their primary care providers.
Your Role/Assignment
The board of directors has asked that you provide a 750-word report detailing your strategies and recommendations to investigate the complaints and to identify strategies to ensure that quality management initiatives are in place to make sure that quality healthcare services are provided to all members. The strategies and recommendations should be as specific as possible and include the resources needed for implementation. A minimum of three references are required for this assignment (our textbook along with two other scholarly sources). Our primary text and website research must be used to support your analysis. Don’t forget to cite all references.

Be sure to review the Grading Rubric to ensure that your paper satisfies all of the guideline criteria before submitting your finished paper as a Word document for grading.

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Content: Content is excellent, completely consistent, and appropriate for audience and purpose; content contains excellent internal integrity; detail is rich and specific.
Organization: Organization is excellent; ideas are clear and arranged logically and the transitions are smooth; there are no flaws in logic
Design and Format: Document format is excellent, with strong visual impact, design, and format
Style and Readability: Readability is excellent, with strong attention to audience, appropriate tone and style, and good transitional language; there is good use of figurative language.
Grammar and References: Grammar, citations, referencing, punctuation, mechanics, and usage are correct and idiomatic, consistent with Standard American English; content demonstrates competent use of mechanics.

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