crisis management application

Application: Role and Value of Evaluation
The United Nations, the American Red Cross, and other international disaster response organizations worked together to care for the trauma survivors after a series of four devastating hurricanes smashed into Haiti one after another, before communities had time to regroup from the previous ones. Then the 2010 massive earthquake struck the island. The poverty in Haiti complicated responder effectiveness and may have compounded survivor trauma because residents had few resources. While back to back disasters may make it difficult to evaluate crisis management plans, they point to the importance of learning what worked and what went wrong.
Once a disaster has occurred, the evaluation process includes a review of what was effective in the response as well as what was not effective. Learning and improved insights from a disaster can require making strategic changes in an organization or community. Last week you encountered new procedures for disaster transportation recovery, such as design-build, that can change the manner in which communities recover from disasters. Organizations can take a lesson from this change in thinking and creativity and look at innovative practices for strategic planning and recovery. Therefore, evaluation is a key element in crisis management planning and recovery.
To prepare for this assignment:

Review Chapter 17 in your course text, Crisis Intervention Strategies, focusing on systems overviews and the Principles of a Crisis Intervention Ecosystem. Consider the value of ongoing plan evaluation.
Review the Appendix and Chapters 5 and 9 in your course text, Crisis Management in the New Strategy Landscape, focusing on organizational learning and evaluation of crisis management plans.
Review the article, “Program Evaluation: The Accountability Bridge Model for Counselors.” Consider how counselors can use program evaluation to enhance accountability to stakeholders.
Review recent crises and/or disasters online and think about what can be learned about crisis management from them.

The assignment: (2-3 pages)

Provide an analysis of the role and value of evaluation as part of a crisis management plan. Provide specific examples to illustrate your arguments.

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